Refund & Cancellation Policy

Introduction

At EifaSoft Technologies Private Limited ("we," "us," or "our"), we strive to provide high-quality software development services and ensure client satisfaction. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are handled for our services.

Please read this policy carefully before engaging our services. By purchasing or subscribing to our services, you agree to this policy.

1. General Refund Policy

1.1 Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Failure to deliver agreed-upon services within the stipulated timeline (with exceptions for client-caused delays)
• Deliverables do not substantially match the approved specifications
• Technical issues that cannot be resolved within a reasonable timeframe
• Duplicate payments or billing errors

1.2 Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• Change of mind after project commencement
• Client-provided requirements are incomplete or inaccurate
• Delays caused by client failure to provide timely feedback or approvals
• Work has already been completed as per agreed specifications
• Source code, designs, or intellectual property has been delivered
• Third-party costs (hosting, domains, licenses) already incurred
• Services have been fully rendered and delivered

2. Service-Specific Refund Terms

2.1 Custom Software Development

2.2 MLM Software Solutions

2.3 Website Design & Development

2.4 Mobile App Development

2.5 Digital Marketing Services

2.6 Maintenance & Support Plans

3. Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel projects under the following terms:

• Within 48 Hours of Agreement: Full refund of initial payment (if no work has commenced)
• After 48 Hours: Client is liable for all work completed plus 25% of remaining contract value
• Mid-Project: Client must pay for completed milestones and 50% of next milestone
• Near Completion: Client must pay full contract amount

3.2 EifaSoft-Initiated Cancellation

We reserve the right to cancel projects if:

• Client fails to make payments as per agreed schedule
• Client does not respond to communication for 30+ days
• Project requirements violate laws or our ethical standards
• Client engages in abusive or threatening behavior

In such cases, client will receive a prorated refund for work not delivered, minus any outstanding dues.

3.3 Mutual Cancellation

Both parties may mutually agree to cancel a project. Refund terms will be negotiated based on work completed, resources invested, and mutual agreement.

4. Refund Request Process

4.1 Required Information

Your refund request must include:

• Full name and contact information
• Invoice number and payment receipt
• Detailed reason for refund request
• Supporting evidence (screenshots, emails, documents)
• Project timeline and communication history

4.2 Processing Time

• Review: 5-7 business days
• Approval/Rejection: Communicated via email
• Refund Processing: 10-15 business days
• Bank Credit: Additional 5-10 days (varies by bank)

5. Payment Disputes

If you have concerns about charges or believe there is a billing error:

1. Contact our billing department immediately at billing@eifasoft.com
2. Do NOT initiate a chargeback before contacting us
3. We will investigate and resolve billing disputes within 7-10 business days
4. If a chargeback is filed without prior contact, we reserve the right to suspend services

6. Third-Party Costs

Certain costs incurred on behalf of clients are non-refundable, including:

• Domain registration fees
• SSL certificates
• Web hosting charges
• Third-party API licenses (payment gateways, SMS services, etc.)
• App Store developer accounts (Apple, Google Play)
• Stock photos, fonts, or premium assets
• Advertising spend (Google Ads, Facebook Ads, etc.)

These costs are pass-through expenses and are subject to the refund policies of the respective third-party providers.

7. Exceptions and Special Cases

7.1 Force Majeure

In cases of force majeure (natural disasters, pandemics, war, government actions), projects may be delayed or cancelled. Refunds will be handled on a case-by-case basis with fair consideration for both parties.

7.2 Legal or Regulatory Changes

If legal or regulatory changes make project completion impossible or illegal, we will work with the client to find an alternative solution or provide a partial refund.

7.3 Technical Impossibility

If technical requirements prove impossible to implement despite best efforts, we will offer alternatives or provide a refund for undelivered features.

8. Warranty vs. Refund

Please note the difference between warranty coverage and refund eligibility:

9. Contact Information

For refund requests, cancellations, or questions about this policy, please contact:

10. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy. For active projects, the policy in effect at the time of agreement signing will apply.