Software Maintenance & Support
Keep your software running smoothly with our expert maintenance and support services
Our Maintenance Services
Comprehensive support to keep your software secure, stable, and up-to-date
Bug Fixes & Troubleshooting
Quick resolution of bugs and technical issues to keep your software running smoothly
- Critical Bug Fixes
- Performance Issues
- Error Resolution
- 24/7 Emergency Support
Software Updates & Patches
Regular updates to keep your software secure, stable, and feature-rich
- Security Patches
- Framework Updates
- Dependency Management
- Version Upgrades
Performance Optimization
Continuous monitoring and optimization for peak performance
- Speed Optimization
- Database Tuning
- Code Refactoring
- Resource Optimization
Security Maintenance
Proactive security measures to protect your application
- Vulnerability Scanning
- Security Audits
- SSL Management
- Backup Monitoring
Monitoring & Reporting
Real-time monitoring with detailed analytics and reports
- Uptime Monitoring
- Performance Metrics
- Error Tracking
- Monthly Reports
Technical Support
Expert assistance for your team and end-users
- Email Support
- Phone Support
- Live Chat
- Remote Assistance
Types of Software Maintenance
Comprehensive maintenance coverage for all aspects of your software
Corrective Maintenance
Fixing bugs and errors discovered after deployment
- ▪Bug fixes
- ▪Error corrections
- ▪Issue resolution
- ▪Crash fixes
Adaptive Maintenance
Adapting software to changing environments
- ▪OS updates
- ▪Browser compatibility
- ▪Third-party integrations
- ▪Platform migrations
Perfective Maintenance
Improving performance and adding new features
- ▪Performance tuning
- ▪Feature enhancements
- ▪UI improvements
- ▪Code optimization
Preventive Maintenance
Preventing future issues through proactive measures
- ▪Security updates
- ▪Code refactoring
- ▪Documentation
- ▪Testing automation
Multiple Support Channels
Reach us through your preferred communication channel
Email Support
support@eifasoft.com
Phone Support
+91 98975 55569
Live Chat
Real-time assistance
Remote Desktop
Screen sharing support
Quick updates & queries
Ticketing System
Track all requests
Why Choose Our Support Services?
Fast Response Time
< 8 hoursQuick response to your support requests with priority handling for critical issues
Expert Team
50+ EngineersExperienced developers and support engineers across all technologies
High Availability
99.9% UptimeProactive monitoring ensures your software is always available
Cost Effective
Save 60%More affordable than hiring full-time developers with flexible plans
Flexible Plans
No Lock-inMonthly contracts with the freedom to upgrade, downgrade, or cancel
Proven Track Record
200+ ClientsSuccessfully maintaining software for businesses worldwide
Support Plans & Pricing
Choose the plan that matches your support needs
Basic Support
10 hours/month
- 10 Support Hours per Month
- Email Support (24h response)
- Bug Fixes & Minor Updates
- Monthly Performance Report
- Backup Monitoring
- Business Hours Support
Professional Support
25 hours/month
- 25 Support Hours per Month
- Email & Phone Support (8h response)
- Priority Bug Fixes
- Security Updates
- Performance Optimization
- Bi-weekly Reports
- Extended Hours Support
- Rollover Hours (max 10)
Enterprise Support
Unlimited
- Unlimited Support Hours
- 24/7 Phone & Chat Support
- Dedicated Support Engineer
- Immediate Critical Fixes
- Proactive Monitoring
- Weekly Reports & Reviews
- Feature Development
- SLA Guarantee (99.9%)
- On-site Support Available
All plans include rollover of unused hours (up to 50% of monthly quota)
Custom enterprise plans available for large-scale applications
Need Immediate Support?
Our team is ready to help. Get in touch now for fast, reliable support.